更新時間:2024-09-14 04:18:46作者:留學之路
CATI是計算機輔助電話交互的簡稱。它是一種利用電話作為交互媒體的技術,通常用于市場調研、客戶服務中心、培訓支持等領域。通過CATI系統,可以實現對電話數據的收集、分析和管理等功能。
chat interaction technology (CIT)
chatbot
interactive voice response (IVR)
voice self-service
voice interface
voice automation
speech recognition
speech-to-text
text-to-speech
real-time communication
remote assistance
knowledge base
FAQ (Frequently Asked Questions)
self-service portal