更新時(shí)間:2024-09-14 04:18:46作者:留學(xué)之路
CATI是計(jì)算機(jī)輔助電話交互的簡(jiǎn)稱(chēng)。它是一種利用電話作為交互媒體的技術(shù),通常用于市場(chǎng)調(diào)研、客戶(hù)服務(wù)中心、培訓(xùn)支持等領(lǐng)域。通過(guò)CATI系統(tǒng),可以實(shí)現(xiàn)對(duì)電話數(shù)據(jù)的收集、分析和管理等功能。
chat interaction technology (CIT)
chatbot
interactive voice response (IVR)
voice self-service
voice interface
voice automation
speech recognition
speech-to-text
text-to-speech
real-time communication
remote assistance
knowledge base
FAQ (Frequently Asked Questions)
self-service portal